TJR Tech

Privacy Policy

Effective date: 1 January 2024

1. Who We Are

TJR Tech ("we", "us", "our") operates the website https://tjr-tech.com. This privacy policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

  • Contact form submissions: name, email address, service interest, and message content.
  • AI assistant interactions: chat messages exchanged with our AI assistant, including any contact details you voluntarily provide.
  • Technical data: IP address, browser type, device information, and pages visited (collected automatically via cookies and server logs).
  • ReCaptcha data: Google ReCaptcha v3 collects hardware and software information to verify you are human.

3. How We Use Your Data

  • To respond to your enquiries and provide requested services.
  • To send enquiry emails to our team when you submit a contact form or provide details via the AI assistant.
  • To protect our website from spam and abuse (via ReCaptcha).
  • To analyse website usage and improve our services (via anonymised analytics).

4. Third-Party Services

  • Google ReCaptcha v3: subject to Google's Privacy Policy.
  • OpenRouter (AI Assistant): chat messages are processed by a third-party AI provider. We do not store chat history beyond the active session.
  • Google Cloud: our website is hosted on Google Cloud Run infrastructure.

5. Cookies

We use essential cookies to operate our website and optional analytics cookies to understand usage. See our Cookie Policy for full details and how to manage your preferences.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict processing of your data.
  • Data portability.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

7. Data Retention

We retain contact form submissions and enquiry emails for up to 2 years. AI assistant chat sessions are not stored beyond the active browser session. Analytics data is retained in anonymised form.

8. Contact

For any data protection queries or to exercise your rights, contact us at tom@tjr-tech.com.